Terrible Customer Service and Inaccurate Information
The chair is nice looking and comfortable. My only thing is the misleading pictures and the information about it being ergonomic. I am 5’2” and it stops below my shoulders. It’s not how the picture is shown. It was ergonomic for my toddler son who is 3. With that being said, I returned it. The customer service was strange for the better word. The return instructions has grammar mistakes and information that a label was provided to you in December which is strange since I just purchased it at the end of August. It also provides you with a fake prepaid label. When you contact the seller, they tell you that they will not provide you with a prepaid label even though the instructions says it does, and instead you will have to cover the costs. I had to have customer service get involved which only made the seller say they will refund me $30 and keep the chair to avoid paying for shipping. Then after a second message from customer service, the seller said they would refund me $80, half of the cost to keep the chair. Luckily third time is the charm, and said they would cover my shipping costs so I can return it and get a full refund. They said they will be filing a A-Z claim with this seller for doing this and the false information. Basically moral of the story is if you are 100% sure you want a short chair, then buy it. If not, don’t waste your time and DO NOT go by the pictures. It’s not a neck supporting chair.
Terrible Customer Service and Inaccurate Information
The chair is nice looking and comfortable. My only thing is the misleading pictures and the information about it being ergonomic. I am 5’2” and it stops below my shoulders. It’s not how the picture is shown. It was ergonomic for my toddler son who is 3. With that being said, I returned it. The customer service was strange for the better word. The return instructions has grammar mistakes and information that a label was provided to you in December which is strange since I just purchased it at the end of August. It also provides you with a fake prepaid label. When you contact the seller, they tell you that they will not provide you with a prepaid label even though the instructions says it does, and instead you will have to cover the costs. I had to have customer service get involved which only made the seller say they will refund me $30 and keep the chair to avoid paying for shipping. Then after a second message from customer service, the seller said they would refund me $80, half of the cost to keep the chair. Luckily third time is the charm, and said they would cover my shipping costs so I can return it and get a full refund. They said they will be filing a A-Z claim with this seller for doing this and the false information. Basically moral of the story is if you are 100% sure you want a short chair, then buy it. If not, don’t waste your time and DO NOT go by the pictures. It’s not a neck supporting chair.