The shade at a tear in it. I called and they sent me another one which is solid customer service. I would absolutely buy from this company again. Umbrella is solid and it comes with a cover
We bought this umbrella for our patio by our pool to put near the outdoor sofa. When we put it together it seemed off balance. We found a crease in the upper part of the umbrella and the pole was bent toward the bottom. I contacted the seller Products and sent them pictures. Within 24 hours they began responding to me. Now, just 48 hours later they have apologized, set up a delivery for a whole new umbrella AND told us we DO NOT have to go thru the hassle of sending the old one back. We can keep it as a spare OR dispose of it as we see fit. That is how you run a company! I have put up pics of when we 1st put it up, then the next morning when we were able to see better we noticed the damage. BCP gave us no issues at all! I know crap happens and not everything is perfect but they made replacing this umbrella super easy. Now, beside the damage I WILL say this item is worth the cost. The lights are great, the color red we chose was the perfect brick color red and we love the fact its solar! So if you see any one stars, I would still take a chance on this company just because their customer service is AWESOME
This umbrella is easy to assemble and looks amazing! It’s easy to raise and lower, and the lights are really pretty. You do need to buy a sturdy base that you can fill with sand or at least water.
Bought this for my backyard and had one more step to assemble when I found out there was no hole to screw the stabilizer into. Called customer service and sent over a few pictures to them. They immediately ordered me a new one without the hassle of a return. Other than the issue I had the product looks great and easy to use. Make sure to order the weights so it doesn’t blow over.
This is a great umbrella. Ours broke and we were left to ordering one online which we normally would not do. This one is perfect for our rectangle table that seats 6. Were in Chicago and get plenty of windy days and this umbrella holds up beautifully. The triple vent design is very helpful for this! Our only complaint is that there is no attached strap to wrap around it when its closed. Other than that its perfect and the price is fantastic considering the high quality and design.
Reviews
100 RECOMMEND I LOVE IT
RECOMMEND I LOVE IT.
High quality and affordable sun shade
Quality material and excellent sun shade for the price.
Sturdy
The shade at a tear in it. I called and they sent me another one which is solid customer service. I would absolutely buy from this company again. Umbrella is solid and it comes with a cover
umbrella
went up easy does the job
I have to comment due to recent CS actions
We bought this umbrella for our patio by our pool to put near the outdoor sofa. When we put it together it seemed off balance. We found a crease in the upper part of the umbrella and the pole was bent toward the bottom. I contacted the seller Products and sent them pictures. Within 24 hours they began responding to me. Now, just 48 hours later they have apologized, set up a delivery for a whole new umbrella AND told us we DO NOT have to go thru the hassle of sending the old one back. We can keep it as a spare OR dispose of it as we see fit. That is how you run a company! I have put up pics of when we 1st put it up, then the next morning when we were able to see better we noticed the damage. BCP gave us no issues at all! I know crap happens and not everything is perfect but they made replacing this umbrella super easy. Now, beside the damage I WILL say this item is worth the cost. The lights are great, the color red we chose was the perfect brick color red and we love the fact its solar! So if you see any one stars, I would still take a chance on this company just because their customer service is AWESOME
A great umbrella for the price
Assembly was a little tricky but I managed eventually. Remarkably sturdy and the LED’s add a great ambiance at night. It’s a great deal.
Good umbrella
We have had it up for a few weeks now - so far so good. Seems like good quality at this point.
Looks beautiful
This umbrella is easy to assemble and looks amazing! It’s easy to raise and lower, and the lights are really pretty. You do need to buy a sturdy base that you can fill with sand or at least water.
Great customer service
Bought this for my backyard and had one more step to assemble when I found out there was no hole to screw the stabilizer into. Called customer service and sent over a few pictures to them. They immediately ordered me a new one without the hassle of a return. Other than the issue I had the product looks great and easy to use. Make sure to order the weights so it doesn’t blow over.
Perfect umbrella for the price
This is a great umbrella. Ours broke and we were left to ordering one online which we normally would not do. This one is perfect for our rectangle table that seats 6. Were in Chicago and get plenty of windy days and this umbrella holds up beautifully. The triple vent design is very helpful for this! Our only complaint is that there is no attached strap to wrap around it when its closed. Other than that its perfect and the price is fantastic considering the high quality and design.
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