Probably the worst set of directions Ive worked with. Pictures are poor, no instructions, some of the part numbers didnt match those in the pictures. Some steps are skipped, you have to keep going back to see if you got all of the parts right. Materials poorly labeled to match to steps. Left 2 phone messages and one email for customer service, nobody returned my call. Finally got someone the 3rd call. Didnt want to hear my problem, just wanted to know what part number i needed. Turns out, they labeled the part in the picture incorrectly and so i got the wrong part. Lastly, the guard rail, most important piece,was not threaded propertly to get the allen bolt in. Im going to have to put my own solution to work to firmly attach it. I put another bunk together 2 weeks ago from another manufacturer and it only took 3 hours. This was a 6 hour adventure. pick another bed.Struggle.
This product arrived missing part B, the bottom side piece that encloses the bottom of the bed.
Other than that, we love the bed! It definitely took 2 people to assemble, and several hours. This works.
Reviews
Kids love
My husband put it together, lots of pieces. Great for the price! Kids love it, seems study Very durable.
Bunk Bed
Took about 6 hours to put together, one person assembling. But the end result is an aming quality bunk bed. My kids cant get enough. Very good value.
Youll Need A Day! Hope you dont need customer service either
Probably the worst set of directions Ive worked with. Pictures are poor, no instructions, some of the part numbers didnt match those in the pictures. Some steps are skipped, you have to keep going back to see if you got all of the parts right. Materials poorly labeled to match to steps. Left 2 phone messages and one email for customer service, nobody returned my call. Finally got someone the 3rd call. Didnt want to hear my problem, just wanted to know what part number i needed. Turns out, they labeled the part in the picture incorrectly and so i got the wrong part. Lastly, the guard rail, most important piece,was not threaded propertly to get the allen bolt in. Im going to have to put my own solution to work to firmly attach it. I put another bunk together 2 weeks ago from another manufacturer and it only took 3 hours. This was a 6 hour adventure. pick another bed.Struggle.
Missing part, but sturdy and nice/looking
This product arrived missing part B, the bottom side piece that encloses the bottom of the bed. Other than that, we love the bed! It definitely took 2 people to assemble, and several hours. This works.
good overall
The very nice bed but there were pieces that were missing and others that were left over! Do the work.
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