These two stools were fairly easy to build up. Attach the plates to base of the chair and then push the centre into the base. The chairs look and feel strong, the material is tough and easy to wipe clean also very comfortable to sit on. The chair goes up and down easily pulling the lever underneath. Very lovely set of chairs that look and feel great.
These lovely bar stools arrived promptly and were very well packaged. They are simple to put together. My husband assembled the two of them in about ten minutes. Stylish and elegant they have completely changed the look of my kitchen and are so much more comfortable then army old bar stools. They look amazing at the end of my island.
They are easy to wipe clean and in the softest PU leather. Ergonomically designed for comfort and support. I have had so many compliments since we have put them in the kitchen. I highly recommend and a well deserved five stars for two fabulous bar/dining stools.
First off lets start with the good. I love these stools. They are comfortable, sturdy and look great.
Now, unfortunately, the bad. Two of the stools came with damage on the seat back. Im guessing its from the poor packaging.
I contacted customer service 2x for assistance. The first person said normally they would just issue a replacement item but since this was a marketplace purchase they cannot do that. I would have to either do a return or contact the company directly.
Unfortunately the company booklet that comes with the stools doesnt provide any customer service contact info and simply says to contact the distributor (). I love being the tennis ball in the middle of the not my responsibility game of retailer tennis. Really makes you feel valued.
So I opted for the return option. I started taking the two stools apart and, low and behold, the base was impossible to disassemble without causing further damage, and would be too large to put back in the original boxes it came in without being fully disassembled. So, a few deep breaths and a reminder that everything is awesome, and I reach back out to customer service.
The second customer service agent tells me the same thing and I informed her that returning was not an option without further damaging these stools. She then offers me a 20% discount in exchange for keeping the damaged stools.
While I appreciate the discount, the reality is that both stools were received with damage, based on the way that the items are packaged, and the discount should be a lot higher than 20%.
As I said, I love the look and feel of these stools and would be extremely happy with them had they arrived in the expected brand new condition. I can even understand the damage can happen, but Im not happy with the response nor the headache of being bounced around and nobody being willing to take responsibility.
If isnt responsible for marketplace suppliers than you should be responsible for making sure those third party sellers are easily reachable and meet your normally high standards for customer service. Third party or not, they are an extension of and as a prime member this was not a good experience.
All four of the stools I ordered came quickly and are unblemished. The end was missing from one of the height adjustment levers so I contacted seller.
The bases are not as heavy as I expected them to be, but at this price I am not surprised. The vinyl is very heavy and not attractive so I plan to have an upholsterer recover the seats and backs with sturdy decorative fabric that complements the rest of my kitchen.
I will update my review in regard to durability after Ive had them for several months.
Reviews
Easy to assemble and comfortable
These two stools were fairly easy to build up. Attach the plates to base of the chair and then push the centre into the base. The chairs look and feel strong, the material is tough and easy to wipe clean also very comfortable to sit on. The chair goes up and down easily pulling the lever underneath. Very lovely set of chairs that look and feel great.
Stylish and unique bar stools/dining chairs.
These lovely bar stools arrived promptly and were very well packaged. They are simple to put together. My husband assembled the two of them in about ten minutes. Stylish and elegant they have completely changed the look of my kitchen and are so much more comfortable then army old bar stools. They look amazing at the end of my island. They are easy to wipe clean and in the softest PU leather. Ergonomically designed for comfort and support. I have had so many compliments since we have put them in the kitchen. I highly recommend and a well deserved five stars for two fabulous bar/dining stools.
First Disappointed Review
First off lets start with the good. I love these stools. They are comfortable, sturdy and look great. Now, unfortunately, the bad. Two of the stools came with damage on the seat back. Im guessing its from the poor packaging. I contacted customer service 2x for assistance. The first person said normally they would just issue a replacement item but since this was a marketplace purchase they cannot do that. I would have to either do a return or contact the company directly. Unfortunately the company booklet that comes with the stools doesnt provide any customer service contact info and simply says to contact the distributor (). I love being the tennis ball in the middle of the not my responsibility game of retailer tennis. Really makes you feel valued. So I opted for the return option. I started taking the two stools apart and, low and behold, the base was impossible to disassemble without causing further damage, and would be too large to put back in the original boxes it came in without being fully disassembled. So, a few deep breaths and a reminder that everything is awesome, and I reach back out to customer service. The second customer service agent tells me the same thing and I informed her that returning was not an option without further damaging these stools. She then offers me a 20% discount in exchange for keeping the damaged stools. While I appreciate the discount, the reality is that both stools were received with damage, based on the way that the items are packaged, and the discount should be a lot higher than 20%. As I said, I love the look and feel of these stools and would be extremely happy with them had they arrived in the expected brand new condition. I can even understand the damage can happen, but Im not happy with the response nor the headache of being bounced around and nobody being willing to take responsibility. If isnt responsible for marketplace suppliers than you should be responsible for making sure those third party sellers are easily reachable and meet your normally high standards for customer service. Third party or not, they are an extension of and as a prime member this was not a good experience.
Great product and a great deal
Easy to assemble, stylish, comfortable and good quality.
They are very pretty, easy to clean and very comfortable
very easy to assemble
Good strong Stools
I was amazed by the quality and the effortlessness to assemble these beautiful stools.
Great Appearance
All four of the stools I ordered came quickly and are unblemished. The end was missing from one of the height adjustment levers so I contacted seller. The bases are not as heavy as I expected them to be, but at this price I am not surprised. The vinyl is very heavy and not attractive so I plan to have an upholsterer recover the seats and backs with sturdy decorative fabric that complements the rest of my kitchen. I will update my review in regard to durability after Ive had them for several months.
Nice, modern bar height chair.
Easy to assemble! Great chairs.
Very nice!
Very nice chairs, easy to assemble and look great!
Was super easy to assemble I did it by myself
Was super easy to assemble I did it by myself
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