We were excited to purchase the blue/grey sofa, though this was our first furniture purchase on , so we were nervous that the product might look differently than in the picture. However, we thought the return policy suggested that we had 30 days to return the product if we were not happy with it. So, we decided to order.
Our sofa arrive quite quickly, which we were happy about. Unfortunately, the color was not as expected (it reminds me of denim, rather than a smooth blue/grey color). We kept everything neatly packaged and submitted a return. The seller approved our return request and send a return label. However, we only received one label, which says there is 1 package, but there are 7 boxes in this order. The return slip also requires us to pay shipping costs to return the sofa even though the seller's note says to contact them if we have not received a pre-paid label. I contacted the seller, and they said it was my responsibility to pay return shipping even though that was never advertised anywhere before purchasing the product. We would never have purchased something this heavy and expensive if we had understood we wouldn't be able to return it for a full refund if we were not satisfied. In addition, the seller has not responded to my concern about the return labels and the fact that I have only received one label for one box. Thus, even if I were willing to pay shipping, I still couldn't since I don't have an accurate return label and slip.
It looks like many buyers are satisfied with the sofa and color, which is great. But if you have any thoughts that you might want to return it for any reason, I do not recommend working with this seller.
I got the bluish grey 7 seater, pretty color just as pictured. The soft backs will not last forever but the function and beauty of this couch will last. I have 2 kids, a baby on the way and their Dad and this is perfect. I am going to be ordering 2 more soft backs so all of the ottomans have backs. My estimate like another reviewer is they'll last 3 years and we will just order new ones when they give out. I love they have that option!!!
Missing 4 ottoman legs for one ottoman (seat) and we just realized 2 days ago bc we had not put the couch together yet during our hectic move but I have messaged the seller. We had the ottomans set up how we wanted but didn't assemble the backs and legs and it was fully functional just a little lower.
Not all of the tracking numbers are listed so don't freak out like I did, I messaged the seller and they got me those numbers and told me when to expect it. Great customer service from them so I am not freaking out about the legs, I know they'll get back to me in the next few days.
Love the color! We got it in blue. Its very versatile. We ordered an extra ottoman so my 64 fiance could stretch out without his feet hanging off the end. So much room for everyone. Its nice and firm so you dont sink into it. One of our top purchases!
Initially, I was worried that the seller forgot to send me some parts of the sofa.
After getting in touch with the seller, who was very kind and professional, they informed me that the rest of the packages would come the next day. And they did! The seller's customer service was great overall.
As for the assembly, it was pretty straightforward. The couch is lower than anticipated, but it's comfortable!
Im very pleased with this couch. I have stairs that wouldnt allow me to get a couch into my apartment, so this was the perfect solution since it came in pieces. It is very soft and comfortable.
It did come with a tear on the seam which Ill have to repair.
It was fairly easy to put together. The main issue we had was the allen wrench was difficult to use on some screws because the screw was placed by the lip, but we made it work.
Reviews
If you think you might return it, don't buy!
We were excited to purchase the blue/grey sofa, though this was our first furniture purchase on , so we were nervous that the product might look differently than in the picture. However, we thought the return policy suggested that we had 30 days to return the product if we were not happy with it. So, we decided to order. Our sofa arrive quite quickly, which we were happy about. Unfortunately, the color was not as expected (it reminds me of denim, rather than a smooth blue/grey color). We kept everything neatly packaged and submitted a return. The seller approved our return request and send a return label. However, we only received one label, which says there is 1 package, but there are 7 boxes in this order. The return slip also requires us to pay shipping costs to return the sofa even though the seller's note says to contact them if we have not received a pre-paid label. I contacted the seller, and they said it was my responsibility to pay return shipping even though that was never advertised anywhere before purchasing the product. We would never have purchased something this heavy and expensive if we had understood we wouldn't be able to return it for a full refund if we were not satisfied. In addition, the seller has not responded to my concern about the return labels and the fact that I have only received one label for one box. Thus, even if I were willing to pay shipping, I still couldn't since I don't have an accurate return label and slip. It looks like many buyers are satisfied with the sofa and color, which is great. But if you have any thoughts that you might want to return it for any reason, I do not recommend working with this seller.
Love this couch it's worth the money!!!
I got the bluish grey 7 seater, pretty color just as pictured. The soft backs will not last forever but the function and beauty of this couch will last. I have 2 kids, a baby on the way and their Dad and this is perfect. I am going to be ordering 2 more soft backs so all of the ottomans have backs. My estimate like another reviewer is they'll last 3 years and we will just order new ones when they give out. I love they have that option!!! Missing 4 ottoman legs for one ottoman (seat) and we just realized 2 days ago bc we had not put the couch together yet during our hectic move but I have messaged the seller. We had the ottomans set up how we wanted but didn't assemble the backs and legs and it was fully functional just a little lower. Not all of the tracking numbers are listed so don't freak out like I did, I messaged the seller and they got me those numbers and told me when to expect it. Great customer service from them so I am not freaking out about the legs, I know they'll get back to me in the next few days.
WOW!!!!
What a great buy!! Easy to put together and change around!! Worth every cent!!!
We love our new couch!!
Love the color! We got it in blue. Its very versatile. We ordered an extra ottoman so my 64 fiance could stretch out without his feet hanging off the end. So much room for everyone. Its nice and firm so you dont sink into it. One of our top purchases!
Easy assembly; excellent customer service
Initially, I was worried that the seller forgot to send me some parts of the sofa. After getting in touch with the seller, who was very kind and professional, they informed me that the rest of the packages would come the next day. And they did! The seller's customer service was great overall. As for the assembly, it was pretty straightforward. The couch is lower than anticipated, but it's comfortable!
Great engineering, beautiful product. Comfy.
It's a beautiful color, it's engineered beautifully, it's tight, comfortable, and a terrific buy. I love it in my tearoom.
Sectional-minimal-comfortable design
I love this sectional! Very good quality and perfect customer service! Thank you so much for quick turnaround and shipping!
Nice modular sectional
Nicer than I thought. Works nice in my space and I can change it up. Feels durable.
Very soft and comfy.
Ill forever have more than enough room for family and guest. Very easy to assemble and got here very fast with no delivery issues.
Worth the money
Im very pleased with this couch. I have stairs that wouldnt allow me to get a couch into my apartment, so this was the perfect solution since it came in pieces. It is very soft and comfortable. It did come with a tear on the seam which Ill have to repair. It was fairly easy to put together. The main issue we had was the allen wrench was difficult to use on some screws because the screw was placed by the lip, but we made it work.
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