What the boys wanted, but this is so hard to assemble. Took 2 adults a week. Looks good and sturdy material. Lots of storage room. Be prepared for assembly though!
The top bunk BROKE under the weight of a 65 pound boy after 7 nights...and he was in the bed when it happened! I mean, the bed’s pieces felt light, cheaply made, however...he was well within weight requirements for this bed. The bed he had before was a different brand, a loft bed I bought on Walmart.com. It lasted years! It survived being shipped in the mail to my house, set up by me, being taken down by hurried family members helping out, a year of storage, a move, being re-set up also by me and lasted until we took it down for what we thought was an upgrade on this new bed.
This new bed arrived a week early...I was thankful. Started set up with two of us. It took a while, but was going ok. Then we got to the bookcase stairs. NO INSTRUCTIONS. No customer service to call...no answer on any line we looked up. I thought, whatever...we’re pretty savvy. Yes, we eventually figured out the stairwell with no instructions. In total...it took us 7 hours to put the whole bed set together. I was frustrated with the sellers about not sending the full set of instructions and for leaving out one of the back pieces to the drawers. The finished product, and my son’s face when he saw his new bed made it all worth the trouble. BUT TO LAST A WEEK?!! That is the unacceptable!
...OK, so to give the product the benefit of doubt, at the risk of my son’s safety, I’m hoping that the product was defective. This one piece of wood should have gone into the trash pile instead of in my box. It needs to be replaced ASAP.
We have taken down the broken, defective top bunk and are now just using the bottom bunk (in my despair I remembered to take pictures so you can see what I am talking about).
Additional Info Added:
I was finally in contact with customer service. To give credit where credit is due, the customer service team was attentive and ensured delivery of the replacement pieces. I’m not sure I would recommend purchase of this item, but I would definitely give praise to the seller for fixing the issue! Additional stars for great follow up service.
I am so incredibly pleased with this bed. I bought it for my young children, 4 and 2. The low bunk is perfect for them. I put the majority of the bed together on my own, and I am 7 months pregnant. Some parts would have been easier with two people so someone could hold it in place, but in general it can be accomplished with one person. Total assembly took just under 3 hours, but it would have been less time with two people. The directions were easy to read, and you only need a screw driver and rubber mallet to assemble. All parts were clearly labeled. They were neatly packaged without being wasteful with packing materials or space. The delivery box is rather heavy, and two people were needed to carry it into the room. The wood (I bought natural) and finish is beautiful. The bed is quite sturdy. I feel completely comfortable having my children sleep in it.
Reviews
Great buy
Fabulous purchase, looks amazing, very safe and study, easy to assemble
Excellent!!
Easy to put together, great quality. Feels super sturdy, and looks great!
Kids love it
I sent this to my great grandchildren and they love it.
Create a grandkid tomorrow!
Perfect. We put two in one room for when our grandkids come to visit. They love the beds.
Looks good but hard to put together!
What the boys wanted, but this is so hard to assemble. Took 2 adults a week. Looks good and sturdy material. Lots of storage room. Be prepared for assembly though!
Great value
Love it, very sturdy, looks great, nothing broken.
Mixed Feelings: Poorly Made or Defective Item?
The top bunk BROKE under the weight of a 65 pound boy after 7 nights...and he was in the bed when it happened! I mean, the bed’s pieces felt light, cheaply made, however...he was well within weight requirements for this bed. The bed he had before was a different brand, a loft bed I bought on Walmart.com. It lasted years! It survived being shipped in the mail to my house, set up by me, being taken down by hurried family members helping out, a year of storage, a move, being re-set up also by me and lasted until we took it down for what we thought was an upgrade on this new bed. This new bed arrived a week early...I was thankful. Started set up with two of us. It took a while, but was going ok. Then we got to the bookcase stairs. NO INSTRUCTIONS. No customer service to call...no answer on any line we looked up. I thought, whatever...we’re pretty savvy. Yes, we eventually figured out the stairwell with no instructions. In total...it took us 7 hours to put the whole bed set together. I was frustrated with the sellers about not sending the full set of instructions and for leaving out one of the back pieces to the drawers. The finished product, and my son’s face when he saw his new bed made it all worth the trouble. BUT TO LAST A WEEK?!! That is the unacceptable! ...OK, so to give the product the benefit of doubt, at the risk of my son’s safety, I’m hoping that the product was defective. This one piece of wood should have gone into the trash pile instead of in my box. It needs to be replaced ASAP. We have taken down the broken, defective top bunk and are now just using the bottom bunk (in my despair I remembered to take pictures so you can see what I am talking about). Additional Info Added: I was finally in contact with customer service. To give credit where credit is due, the customer service team was attentive and ensured delivery of the replacement pieces. I’m not sure I would recommend purchase of this item, but I would definitely give praise to the seller for fixing the issue! Additional stars for great follow up service.
Worth the Investment!!!
This was a great investment! Especially worked well with transitioning our 3 y/o into a room with our 7 y/o daughter!
Nice quality
Seems to be really good quality! Does take two people to put together but it’s not terrible. Maybe 1.5 hour assembly time
Beautiful bed
I am so incredibly pleased with this bed. I bought it for my young children, 4 and 2. The low bunk is perfect for them. I put the majority of the bed together on my own, and I am 7 months pregnant. Some parts would have been easier with two people so someone could hold it in place, but in general it can be accomplished with one person. Total assembly took just under 3 hours, but it would have been less time with two people. The directions were easy to read, and you only need a screw driver and rubber mallet to assemble. All parts were clearly labeled. They were neatly packaged without being wasteful with packing materials or space. The delivery box is rather heavy, and two people were needed to carry it into the room. The wood (I bought natural) and finish is beautiful. The bed is quite sturdy. I feel completely comfortable having my children sleep in it.
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